PRIO PHARMA

Protecting the Quality with Dedicated
Pharmaceutical Handling

Reliable transportation with flexible handling and optional services specialized for pharmaceuticals including loading guarantee.

Customized transportation
according to
the characteristics of
the pharmaceuticals
Wide equipment and
material lineup
such as Temperature-
Controlled Containers
Handling by specially
trained staff for
pharmaceuticals

As a part of the pharmaceutical supply chain, we, ANA, will always handle pharmaceutical-related cargo with full sincerity to fulfill our social responsibility. We will provide a variety of services according to the characteristics of pharmaceuticals. We will also respond carefully and flexibly to the various requests of our customers, such as temperature control and fast, secured transportation.

PRIO PHARMA - TCC
PRIO PHARMA - QuickCare

PRIO PHARMA - TCC

PRIO PHARMA - TCC handling
* TCC; Temperature-Controlled Container

Careful handling of the customers' valuable cargos, throughout the entire processes from acceptance to handover after arrival, is provided.
Click here for applicable containers of PRIO PHARMA - TCC.

Acceptance

Accepted based on specialized handling procedures for pharmaceuticals.
Build-up

Build-up of passive containers on ULD is conducted under an environment that minimizes effects of direct sunlight and outside temperatures.
*Active containers shall be delivered to ANA after cargo is build-up by the forwarder.
Storage

Consistent temperature control, from departure to arrival, is possible. Temperature check will be conducted at the timing of build-up, breakdown, and storage, etc.
Transfer (from warehouse to shipside)

Minimal time will be spent for cargo transfer from the warehouse to aircraft loading.
Departure
Arrival
Transfer (from shipside to warehouse)

Minimal time will be spent for cargo unloading and transfer from the aircraft to warehouse.
Breakdown

Breakdown of passive containers from ULD is conducted under an environment that minimizes effects of direct sunlight and outside temperatures.
Storage

Periodically check, that containers are working properly, is conducted.
*Availability of container storage in cool room depends on airport facility requirements.
Handover

Within 180 minutes after flight arrival, documents handover and cargo customs declaration will be ready
* If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time. * Handling time differes by airport depending on the service standard.

Other features

Guaranteed loading

Loading is guaranteed on the reserved flight. If in case loading is not possible on the original booked flight due to weather reason, etc., subject cargo will be handled with high priority, proposing alternative flight.

Containers' inner temperature data can be provided

Upon customer's request, temperature records of the inside of container during transportation will be provided.
*Depending on the container type or lease type, this service will be for a fee or will not be available.

Procedures

[Valued Shippers] For cargo transportation reservations and inquiries, please directly contact freight forwarder (or air cargo agent).

Temperature-Controlled Container (Applicable container, Temperature range, Specifications, Lease period, Loading limitations, etc.)	Click here for more information about temperature-controlled containers.
Container Lease Type	Container lease can be arranged by either ANA or forwarder. For more details, please click here.
Reservations	We accept reservations up to 4 business days prior to the departure date. Please contact our sales representative if shipping within 4 business days.
Acceptance	Up to 120 minutes prior to scheduled flight departure time
Handover	Within 120～ 180 minutes after actual flight arrival time, AWB, documents handover and cargo customs declaration will be ready.

* Handling time differes by airport depending on the service standard.
* If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time.

Acceptable commodities ・Restrictions

Acceptable commodities

Acceptable commodities	Pharmaceuticals, Speciments, etc. using temperature-controlled containers
Unacceptable commodities	Dangerous Goods loadable on cargo aircraft only (CAO) cannot be accepted. Handling of Active Containers Active Containers, in which Dangerous Goods are contained, delivering from forwarder (BUP: Shipper build-up) cannot be accepted. (Provided that exceptions listed in IATA DGR 5.0.1.3 are acceptable as BUP.) Handling of Passive Containers Some passive container types may be used as containers to contain Dangerous Goods. In such case, please deliver in accordance with the IATA DGR overpack rules. ULDs delivered from forwarder with passive containers stacked (BUP: Shipper build-up) cannnot be accpeted.
Weight/Size Limits	Limited to weight/size loadable on each container.

Applicable Routes ・Freight Rate

Applicable routes	ANA group operated flights Airline charter flights operated between ANA online airports. (Excluding Peach flights) (Road Feeder Service is applicable only between ANA online airports in Japan.)
Applicable Routes for Air Japan flights	Bangkok	Not Applicable
	Incheon	Applicable
	Singapore	Applicable
Freight rate	Between the range of ANA carrier rates and Priority freight rate + Container lease fee (In case of ANA lease) *If the item is classified as either one of Class 1 to 8 of dangerous goods, please contact our sales or reservation staff. Only prepaid is accepted.

* PRIO PHARMA - TCC is unacceptable on small aircraft operated routes, and at airports with embargo for dry ice, as well as certain airports not able to provide dry ice service.

Required Documents ・Labels

Following documents are required for PRIO PHARMA - TCC service.

AWB（*Air Waybill）	Please use the regular AWB. Please note the following points when issuing AWB: Indicate "PRIO PHARMA" in the ACCOUNTING INFORMATION column. (If no indication, it will not be handled as "PRIO PHARMA".) Indicate only one single handling temperature range in the HANDLING INFORMATION column. (e.g. +2℃ to +8℃) For passive containers, indicate the container ID number in the NATURE AND QUANTITY OF GOODS column. Indicate consignee's contact (Person in-charge and Telephone number including the country code) in the CONSIGNEE'S NAME & ADDRESS column. Indicate 24-hour available contact (Person in-charge and Telephone number including the country code) for emergencies in the HANDLING INFORMATION column.
Label	In addition to general label, please attach dedicated label for PRIO PHARMA on the cargo.

AWB（*Air Waybill）

Please use the regular AWB.
Please note the following points when issuing AWB:

Indicate "PRIO PHARMA" in the ACCOUNTING INFORMATION column. (If no indication, it will not be handled as "PRIO PHARMA".)
Indicate only one single handling temperature range in the HANDLING INFORMATION column. (e.g. +2℃ to +8℃)
For passive containers, indicate the container ID number in the NATURE AND QUANTITY OF GOODS column.
Indicate consignee's contact (Person in-charge and Telephone number including the country code) in the CONSIGNEE'S NAME & ADDRESS column.
Indicate 24-hour available contact (Person in-charge and Telephone number including the country code) for emergencies in the HANDLING INFORMATION column.

Label

In addition to general label, please attach dedicated label for PRIO PHARMA on the cargo.

Please download the required dedicated labels for PRIO PHARMA from here.

PRIO PHARMA Label Download

PRIO PHARMA - QuickCare handling

Careful handling of the customers' valuable cargos, throughout the entire processes from acceptance to handover after arrival, is provided.

Acceptance

Accepted based on specialized handling procedures for pharmaceuticals.
Build-up

Careful build-up on the ULD will be done to reduce the risk of collapsing and shock to the cargo.
Transfer (from warehouse to shipside)

Minimal time will be spent for cargo transfer from the warehouse to aircraft loading.
Departure
Arrival
Transfer (from shipside to warehouse)

Minimal time will be spent for cargo unloading and transfer from the aircraft to warehouse.
Breakdown

Careful breakdown from the ULD will be done to reduce the risk of collapsing and shock to the cargo.
Storage
Handover

Within 180 minutes after flight arrival, documents handover and cargo customs declaration will be ready
* If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time. * Handling time differes by airport depending on the service standard.