ANA Cargo thoroughly values "Customers' voices"
2019.07.26
We are promoting service improvement activities
based on customers' feedback and employees' awareness
Customer's voice -1：
"It's hard to tell what kind of types and sizes of cars can be transported."
"Please handle with care especially for shock-sensitive cargos (with shock-watch and/or tilt-watch devices) !"
Transportation services for vehicles and precision equipment have been additionally introduced to our international cargo product line-up.
We have released exclusive transportation services, "PRIO VEHICLE" (October 1, 2018~) and "PRIO SENSITIVE" (June 3, 2019~), for vehicles and precision equipment or such, respectively.
"PRIO VEHICLE" is a product to transport wide range of vehicles (from compact cars to SUVs), utilizing ourfreighter network, to destinations or countries・cities where automotive industry is thriving.
(URL:https://www.anacargo.jp/en/int/service/vehicle.html)
"PRIO SENSITIVE" will provide careful handling considering the shock-risk, while cargos attached with shock-watch and/or tilt-watch devices will be closely monitored, utilizing check sheets, at departure, transit and arrival airports.
(URL:https://www.anacargo.jp/en/int/service/sensitive.html)
Customer's voice -2：
"We need to check the past web-news to acquire information of various charges, which is troublesome!!"
ANA Cargo's web page is renewed to more user-friendly style
Navigation menu is now displayed, showing handling charges of Dangerous Goods shipments.
【Timetable・Charges】 :(URL: https://www.anacargo.jp/en/int/timesheet/)
ANA Cargo will further improve both the convenience of valued customers and service quality, by making its web page more attractive with enhanced functionality information.